If you’re an IT/IS department (e.g. a SAP competence centre) and you have outsourced part of your customer support to a service provider, you may be looking for ways to improve the quality of the service provided.
By choosing Agile Lean Performance, you can establish a bridge between you and your service provider, in order to reach operational excellence.
We apply LEAN Six Sigma methodology to analyze the timeline and processes, from the moment your customer makes a request, to the point when he positively acknowledges the service he received. And we work on reducing the time line by eliminating the non-value adding ‘waste’ processes.
Both customer and service provider reap significant benefits.