Optimization & Productivity
LEAN IT INTEGRATION (LITI)
Learn to apply LEAN Six Sigma in order to stand out from the competition.
The Big Picture
In such a fast moving sector, Information Technology service providers need to streamline their processes, in order to be more agile, efficient and competitive.
LEAN Six Sigma is a proven process management system, which leads you to operational optimization.
With LITI (Lean Integration to IT), you will strengthen your market positioning by offering an extremely efficient service. You will learn how to use and apply LEAN Six Sigma to complement industry specific standards such as ITIL, PRINCE2, PMI, etc.
Target: IT/IS service providersand outsourcing companies.
What You get
- The ability to measure the full value provided to customers.
- Compliance to processes and deadlines.
- Effective implementation of Key Performance Indicators (KPIs).
- Increased employee motivation, resulting in higher productivity and quality of service.
- Reduced complexity in your systems, structures, services, and processes.
- Optimization of services, thus facilitating systematic innovation.
What We do
WE ADVISE AND COACH
We assist trainees in implementing what they have learned in order to ensure full benefits:
- Getting quantifiable results from your investment (ROI < 12 months).
- Designing a roadmap leading to operational excellence. Project management to support your team along the way;. Regular audits.
THIS LEAN SIX SIGMA TRAINING COURSE (APPLIED TO THE SERVICE INDUSTRY) COVERS THE FOLLOWING:
- Specificities of service versus product industry.
- Map processes to measure performance (pVSM).
- Map processes to measure reliability (rVSM).
- Analysis of toxic elements that hinder employees’ performance and motivation.
- Analysis of 8 wastes within the service industry. Kanban, adapted to processes.
- How to apply 5S in the office.
- Poka Yoke applied to the service industry.
- How to optimize queues. Innovation in the service industry.