Optimization & Productivity
AGILE LEAN PERFORMANCE (ALP)
A bridge between IT/IS departments and their service providers, to ensure operational excellence.
The Big Picture
If you’re an IT/IS department (e.g. a SAP competence centre) and you have outsourced part of your customer support to a service provider, you may be looking for ways to improve the quality of the service provided.
By choosing Agile Lean Performance, you can establish a bridge between you and your service provider, in order to reach operational excellence.
We apply LEAN Six Sigma methodology to analyze the timeline and processes, from the moment your customer makes a request, to the point when he positively acknowledges the service he received. And we work on reducing the time line by eliminating the non-value adding ‘waste’ processes.
Both customer and service provider reap significant benefits.
Target: IT/IS departments, Information Technology Service providers
What We do
AS A CUSTOMER
- More stable processes (with less variations), which focus on value creation.
- Performance measurements, not just SLAs.
- New ways to measure the true value of the service obtained.
- Specific options for overall improvement, optimization and cost reduction.
- Ways to benchmark the service against internal or external processes.
- Become a centre of excellence not only for IT/IS, but also for business processes.
- Innovate by creating new services.
AS SERVICE PROVIDER
- Reduce operational costs. Increase customer loyalty. Increase service portfolio. Higher flexibility.
- Effective implementation of Key Performance Indicators (KPIs).
What You get
WE TRAIN
- Lean Six Sigma Green belt certification
- Map processes to measure performance (pVSM).
- Map processes to measure the reliability (rVSM).
- Apply LSS principles in all business processes.
WE ADVISE
- On setting up the bridge between customer and service provider
- Making sure that all processes connecting the different parties are based on Lean Six Sigma principles.
- Setting KPIs for measuring performance.
- Setting the best strategy for continuous improvement.
WE MONITOR
- Business process performance
- Auditing processes.
- Measuring capability and value generated due to LSS initiatives.
- Making recommendations for a mutual “win-win” collaboration.