Service is a process that performs a series of activities to transform information into something of use to the customer.
Innovation in the service sector can be based on four dimensions:
A new concept, a new offer
A new interface
A new means of distribution
A new technological option
Service is created by interaction between the customer and the supplier. This course offers insight into how to identify potential development areas for each of the 4 dimensions of service. The aim is systematic innovation, taking into account the environment and the difficulties associated with service production processes.
TRIZ is a systematic innovation method which enables the encouragement of creativity or the search for new solution concepts by resolving simple and complex problems.
During the course, illustrations of the TRIZ method are presented in different service industries.
Key points of the training course
- – Introduction to the TRIZ method
- – TRIZ examples in the service sector
The differentiating factors of Exelop‘s training:
- Strong TRIZ expertise in the service sector,
- Personalised coaching for your innovation projects
psychological inertia . Be more creative and find solutions that are robust
Tel : +41 (0) 22 50 87 290 - Email : firstname.lastname@example.org - http://www.exelop.com/formation